Employment

General Purpose and Scope of Position:

This position ensures excellent service and overall customer satisfaction to the Retail and Deli Department within our company. They are a key team member of our fun, growing team! This position will provide excellent service and overall customer satisfaction.

Key Skills and Abilities Include:

• High school diploma or equivalent
• Experience working with customers, suppliers and team members to achieve customer service goals
• Knowledge of point of sale software – Not Required!
• Knowledge of Food safety and Food Preparation – Not Required!
• Exceptional customer service skills

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills for interaction with customers and fellow employees
• Ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
• Ability to respond professionally to common inquiries or complaints from other employees and  customers, always greeting and saying thank you to our customers
• Reads, writes and speaks the English language fluently
• Practical organization skills with strong attention to detail along with ability to multi-task and prioritize multiple assignments 

Specific Responsibilities for C-Store Clerk:

• Compute daily checkout when working
• Help with training new Retail employees.
• Help cover shifts when needed.
• Perform routine cleaning and stocking within the C-Store.
• Maintain a professional, courteous, and team orientated work environment.
• Any and all other duties as assigned.

Specific Responsibilities for Deli Clerk:

• Prepare, package and serve deli items on a daily basis.
• Follow food safety guidelines – such as proper handwashing, storing products and knowing expiration dates.
• Help with training new Deli employees.
• Help cover shifts when needed.
• Work and communicate in a professional manor with Deli Supervisor on a daily basis.
• Help keep displays of food clean and well stocked for customers to purchase.
• Operate and create a food item barcode that is able to be scanned at the cash register.
• Maintain a professional, courteous, and team orientated work environment.
• Clean and keep the kitchen looking presentable at all times.
• Any and all other duties as assigned.

General Purpose and Scope of Position:

The Assistant Shop Manager supports the Shop Manager in overseeing daily shop operations, ensuring excellent customer service, maintaining inventory, and driving sales performance. This role involves doing a variety of shop and office duties, ensuring efficiency and profitably.

Key Skills and Abilities Include:

• High School Diploma or equivalent required
• Mechanic/automotive experience is strongly preferred.
• Basic math and computer skills required (Agvance and Mitchell One)
• Effective communication (written and verbal) and interpersonal skills required
• Must have a valid Minnesota driver’s license
• Ability to work in a high performance, fast-paced team environment
• Ability to adapt to and work effectively within a constantly changing environment
• Strong attention to detail and accuracy in pricing
• Excellent customer service and problem-solving skills required
• Ability to walk/stand for prolonged periods of time.
• Must be able to lift 50+ pounds.

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills for interaction with customers and fellow employees.
• Ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
• Ability to respond professionally to common inquiries or complaints from other employees and customers, always greeting and saying thank you to our customers.
• Self-motivated who works well with or without direct supervision.
• Reads, writes and speaks the English language fluently
• Practical organization skills with strong attention to detail along with ability to multi-task and prioritize multiple assignments.
• Knowledge of operating technology for the use of communication, scheduling, etc.

Specific Responsibilities:

• Answer company phone calls and direct them to the appropriate employee.
• Schedule shop appointments via in person and phone.
• Invoice customers when shop work is completed – ensuring payment is received and entered within the computer software.
• Prepare, review, and follow up on customer quotes/estimates for products
• Assist in managing day-to-day shop and office operations.
• Assist the Shop Manager with deliveries of company vehicles, salt orders, DEF Fuel, etc.
• Ensure high levels of customer satisfaction through excellent service.
• Monitor sales performance and help implement strategies to meet targets.
• Maintain inventory levels, conduct stock checks, and coordinate restocking.
• Handle customer inquiries and complaints professionally when Shop Manager is absent.
• Effectively communicate with the Shop Manager and Chief Financial Officer.
• Ensure the shop and office area is clean, organized, and visually appealing.
• Assist with cash handling and opening/closing procedures.
• Enter fuel orders into the dispatch system when requested.
• Enforce company policies, procedures, and safety standards within the Shop Department.